1. Payment terms: 50% deposit payable
on order, goods despatched on receipt of cleared balance. If ordering
from stock the full payment is due at the time of your order, which
will be despatched within two working days of cleared payment. You
may pay by cash, cheque (please allow 7 working days for bank clearance)
or credit/debit card (over the telephone or in person).
2. Delivery: we normally fulfil your
order within 28 days, sometimes much faster! Occasionally due to
unforeseen circumstances this may not be possible and you will be
kept informed if this happens.
3. Postage and packaging to UK addresses will be charged at £5
per order (one or several bags), all bags are sent by Special Delivery,
ensuring prompt arrival and adequate insurance. Shipping to non-UK
addresses will be charged at cost and sent by International Recorded
Delivery. No responsibility can be accepted by Smart Tart for loss
of returned goods not sent back by Special Delivery or International
Recorded Delivery.
4. Goods given as a gift may be exchanged for something of the same
value if they are returned in unused condition within seven days.
5. Refunds can only be given on goods that are faulty and returned
to us in unused condition within seven days. Please let us know
within 24 hours of receipt that you are going to do this.
6. Every effort is always made to ensure that the colours of your
order are what you expect, however the nature of vintage fabrics
and the dyeing process means that variations will sometimes occur.
If these are more than slight, we will contact you before continuing.
7. If a genuine mistake has been made by us in interpreting your
order we will make it again or offer you a refund. We do however
always take extreme care to ensure your wishes are carried out!
We cannot be held responsible if we have correctly carried out your
wishes and the result is not to your taste, although we will always
endeavour to put this right for you.
8. Refurbishment : if your bag suffers an unexpected calamity, please
contact us and we will do our best to restore it to its former glory!
Failure to follow washing instructions is not covered by this however,
so please read your care labels.
